Case Study: £175,000 Annual Savings for Multi-Business Owner Across Leicester and Manchester
Location: Leicester & Manchester
Total Savings Achieved: £175,000+ per year
Client Type: Multi-site business owner
Key Services Delivered: Portfolio analysis, rates bill review, error identification, strategic relief claims
A multi-site business owner with operations across Leicester and Manchester came to us with a simple request: could we review their business rates bills to ensure they were being charged correctly?
They weren’t in financial distress, but like any savvy businessperson, they wanted to ensure that their operating costs were efficient. What followed was a detailed analysis that led to significant recurring savings.
The Problem
This client owned several commercial properties, including retail and light industrial units. Although the bills were being paid, they had never been reviewed in depth, nor had they explored the possibility of reliefs, exemptions, or errors.
With multiple local authorities involved, the administrative burden was significant, and they needed a professional partner to handle the technical aspects.
Our Approach
We undertook a full audit of all business rates bills, including historic charges, occupancy records, and local authority data. By cross-referencing the information with VOA assessments and actual property use, we uncovered:
- Several rateable value inaccuracies
- Missed opportunities for Small Business Rates Relief
- One property that was eligible for empty property relief, but had continued to be billed
- Other misclassifications that affected liability
We then worked with each council to submit correction requests, claim relevant reliefs, and adjust future liability estimates.
The Outcome
As a result of our findings and successful interventions, the client saved over £175,000 annually across their portfolio. These were not one-off refunds, but ongoing annual reductions, putting their businesses on stronger financial footing.
Client Feedback
“GSA Consultancy came highly recommended, and now I know why. They were detailed, efficient, and professional. The savings they’ve unlocked are now being reinvested into operations and staff.”
Why It Matters
Large or multi-site business owners often don’t have the time to question every rates bill. But with the complexity of rates reliefs and valuation errors, many end up overpaying for years.
At GSA Consultancy, we offer full portfolio reviews to uncover hidden savings and reduce business rates liability without disrupting operations.
Want to Save on Your Business Rates?
Whether you run one site or multiple, in London or nationwide, we can help. Contact [email protected] or call +44 0121 328 5010 to get started with a free review.
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